Frequently Asked Questions
Please reach us at luminescentcandleco@outlook.com if you cannot find an answer to your question.
What makes Luminescent Candle Co. candles unique?
Each of our candles is crafted using premium, soy and coconut wax and infused with luxurious, carefully curated fragrances. Our candles are designed to bring a sense of serenity, warmth, and sophistication to your space, with a focus on unique scent combinations inspired by natural landscapes and personal experiences.
What type of wax do you use?
We use 100% natural soy and coconut wax, which is eco-friendly, biodegradable, and burns cleaner than paraffin. Soy wax also offers a longer burn time, allowing you to enjoy our candles for longer.
Are your candles vegan and cruelty-free?
Yes, all of our candles are 100% vegan and cruelty-free. We do not test on animals, and we ensure that our ingredients are ethically sourced.
How long will my candle burn?
Burn times vary depending on the size of the candle. Typically, our candles burn for the following durations:
Small (180g): Approximately 25-30 hours
Medium (300g): Approximately 40-50 hours
Large (350g+): Approximately 60-70 hours
To maximize the burn time, always trim the wick to ¼ inch before each use and allow the candle to form a full melt pool on the first burn.
What scents are available in your collections?
Our collections feature a variety of fragrances, ranging from fruity and floral to fresh, woody, and gourmand. Each scent is carefully developed to provide a unique sensory experience. Some of our popular scents include:
Coconut Sugar: A tropical blend of coconut, lime, and vanilla.
Amalfi Reverie: Crisp lemon and lime with hints of lavender and freesia.
Hope’s Light: Citrusy grapefruit and orange, complemented by jasmine and lavender.
How do I care for my candle?
For the best performance and safety, follow these tips:
Trim the wick to ¼ inch before each burn to prevent smoking and uneven burning.
Burn your candle for at least 2-3 hours the first time, ensuring the wax melts all the way to the edges to prevent tunnelling.
Keep candles away from drafts, children, and pets.
Do not burn your candle for more than 4 hours at a time.
Do you offer custom or personalized candles?
Yes! We offer custom labelling and scent options for special events like weddings, corporate gifts, and more. Reach out to us at luminescentcandleco@outlook.com to discuss your custom candle needs or click on the link https://luminescentcandleco.com.au/order-form.
What is your shipping policy?
We offer a flat rate of $10 for standard shipping Australia-wide. Please refer to our Shipping Policy.
Can I return or exchange my candle?
We want you to love your Luminescent Candle Co. experience! If you are not completely satisfied, please contact us within 7 days of receiving your order to arrange a return or exchange. For more details, check out our Return Policy.
How can I contact customer support?
Feel free to reach out to us at luminescentcandleco@outlook.com or via our Contact Us page. We’re happy to help with any inquiries you may have!